By using our website or submitting information to BanglaShield, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you contact us, request a briefing, complete a form, or communicate with our team, we may collect:

• Full name

• Organization or company name

• Email address

• Phone number

• Service requested

• Brief description of your security needs

• Address or site location, where relevant

• Client, principal, executive, household, staff, visitor, or operational details necessary to evaluate or provide security services

• Any documents, images, instructions, schedules, or other information you voluntarily provide

B. Security and Operational Information

Because BanglaShield provides private security, executive protection, armored transport, cash-in-transit, corporate guarding, home security, and AI-powered surveillance services, we may collect information necessary to plan, deploy, monitor, and manage security operations, including:

• Risk assessment information

• Site assessment details

• Access control records

• Incident reports

• Emergency response records

• Vehicle deployment information

• Guarding and patrol logs

• Chain-of-custody documentation for secure transport or cash delivery

• Authorized visitor, staff, or vehicle information

• Surveillance alerts, CCTV footage, facial recognition data, license-plate data, biometric access logs, or intrusion analytics where such systems are deployed with client authorization

C. Website and Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Referring website

• General usage analytics

• Cookies and similar tracking technologies, where enabled

2. How We Use Information

We may use collected information to:

• Respond to inquiries and briefing requests

• Evaluate your security requirements

• Prepare proposals, site assessments, deployment plans, or service recommendations

• Provide private security, executive protection, armored transport, surveillance, guarding, and related services

• Operate command-center monitoring and emergency response services

• Verify identity, authorization, access permissions, or client instructions

• Maintain operational records, incident reports, and compliance documentation

• Improve our website, services, training, technology, and client experience

• Communicate with you about services, updates, appointments, and security matters

• Protect the safety, property, privacy, and legal rights of BanglaShield, our clients, personnel, and the public

• Comply with applicable laws, licensing obligations, court orders, regulatory requirements, and lawful government requests

3. AI Surveillance, CCTV, Facial Recognition, and Access-Control Data

Where BanglaShield deploys AI-powered electronic security, CCTV, facial recognition, license-plate capture, smart access, biometric entry, intrusion detection, or behavioral analytics, such systems may collect or process sensitive security-related data.

These systems are used only for legitimate security, access-control, safety, fraud-prevention, threat-detection, emergency-response, and asset-protection purposes. The exact scope of collection depends on the service agreement, site configuration, client instructions, applicable law, and operational requirements.

Clients are responsible for obtaining any legally required notices, consents, signage, employee acknowledgments, tenant approvals, visitor notices, or regulatory permissions for surveillance or monitoring at their premises unless otherwise agreed in writing.

4. Confidentiality and Discretion

BanglaShield handles client inquiries, security plans, principal details, deployment information, risk assessments, and operational records with strict confidentiality. Our personnel may be subject to confidentiality obligations, internal security protocols, and need-to-know access restrictions.

We do not sell client security information, surveillance data, or personal information.

5. Sharing of Information

We may share information only when reasonably necessary, including with:

• Authorized BanglaShield officers, employees, contractors, drivers, operators, analysts, or security personnel

• Technology providers, hosting providers, communications providers, surveillance vendors, payment processors, or professional advisers

• Law enforcement, regulators, courts, licensing authorities, or government agencies where required or permitted by law

• Insurance providers or legal counsel in connection with claims, disputes, audits, or compliance matters

• Emergency responders where necessary to protect life, safety, property, or national/public security interests

• Client-authorized representatives or designated contacts

We require service providers and contractors to handle information responsibly and only for authorized purposes.

6. Data Security

We use administrative, technical, physical, and operational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. These safeguards may include access controls, encrypted communications, restricted personnel access, monitoring procedures, secure storage, and internal confidentiality practices.

No website, communication system, electronic database, surveillance platform, or security system can be guaranteed to be completely secure. You acknowledge that information transmission and digital storage involve inherent risks.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services

• Respond to inquiries

• Maintain operational, security, and incident records

• Comply with legal, licensing, tax, accounting, insurance, and regulatory obligations

• Resolve disputes

• Enforce agreements

• Protect safety, property, and legal rights

Surveillance footage, access-control logs, incident reports, and operational records may be retained for different periods depending on client agreements, system configuration, legal requirements, and security needs.

8. Cookies and Analytics

Our website may use cookies or similar technologies to support functionality, improve performance, analyze visitor activity, and enhance user experience. You may disable cookies through your browser settings, but some website features may not function properly.

9. International Transfers

BanglaShield primarily operates in Bangladesh. However, depending on the technology, hosting, communications, or service providers used, information may be stored or processed outside Bangladesh. Where applicable, we take reasonable steps to protect information consistent with this Privacy Policy and applicable law.

10. Your Rights and Choices

Subject to applicable law, you may request to:

• Access personal information we hold about you

• Correct inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to certain uses of information

• Ask questions about our privacy practices

Some requests may be limited where retention is required for security, legal, contractual, regulatory, operational, or safety reasons.

11. Children’s Privacy

Our services are intended for adults, businesses, institutions, property owners, executives, families, and authorized representatives. We do not knowingly collect personal information from children except where necessary for lawful family, household, residential, school, event, or protective security services authorized by a parent, guardian, institution, or client representative.

12. Third-Party Links

Our website may contain links to third-party websites or services. BanglaShield is not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

For privacy-related questions or requests, please contact:

BanglaShield Security Services Ltd.
Gulshan-2, Dhaka, Bangladesh
Email: info@banglashield.com
Phone: +8801795-484949